Swim School Policies, Processes & Practices

Class scheduling is handled online through My Account on the JCCSF website or by the JCCSF Aquatics Office.

Class fees are based on a full month of classes, regardless of the day or time of the class.

• Some months a class might meet four times per month, others might meet five or possibly three times.
• Over the course of time, we expect all class sessions will meet an equal amount of time, averaging about four classes a month.

In the event of a pool closure that forces a class cancelation, we can offer (at the discretion of the JCCSF Aquatics Department) one of the following options (Note: A class cancelation is defined as a class not occurring. Classes may be moved to a different section or different pools to avoid cancelation):

• Credit for the canceled class
• An Open Swim Guest Pass

The JCCSF may in its sole discretion and without liability to the participant, change or cancel specific class sessions at any time. In the event of change or cancelation of specific class sessions, all reasonable attempts will be made to find another class session for your child.

Families whose children are signed up on class waitlists will be notified by email as spaces become available specifically open for them.

• Each child may be listed on up to 3 class waitlists.
• When a parent or guardian is notified by email about an opening in the class for which they are waitlisted, a reply confirming acceptance of the spot is required within 24 hours.
• If no reply is received within 24 hours, you will be removed from that particular class’ waitlist and the spot will be offered automatically by email to the next family waitlisted for that spot. If a family replies that they do not want the spot, they are taken off that particular class’ waitlist.

In the JCCSF Swim School teaching model:

• Each student progresses through the levels at their own pace. Once enrolled, the JCCSF Deck Coordinators and/or Aquatics Office Staff will advise parents when it is time for their child to advance to the next level.
• As students progress through the levels, their class time/day might shift. Our Aquatics Staff will work with you to maintain a class time that works with your schedule. You are also able to view the complete Swim School schedule online through My Account at the JCCSF website.
• All swim Instructors are trained by experienced and certified Aquatics professionals with a constant and proven teaching model. Each instructor teaches the skills by class in the same way and in the same order.
  • We make every attempt to maintain a consistent staff schedule but there are various factors that will result in instructor changes or occasional substitute instructors. Thank you for your understanding.

A parent or caretaker (over the age of 18) of children age 12 or younger must stay on the pool bleachers during class time for child supervision.
We have five locker rooms: women’s, men’s, girls, boys and family. Only children age 36 months and younger are allowed to use the adult locker rooms. In the adult locker rooms, an adult must accompany children at all times.

• Please use the girl’s, boy’s and family locker rooms for children older than 36 months.
• Please take strollers and personal belongings to the poolside. We strongly encourage all guests to leave valuables at home. The JCCSF assumes no responsibility for lost or stolen items left unattended.

After changing, participants should then check in with the Program Coordinator. The Program Coordinator will check you in and guide you to your class section. The Program Coordinator can also help parents understand our program levels and guide you through them.

We hope that you enjoy your experience at the JCCSF Swim School!

Swim School Class fees are paid during registration and continue monthly on or about the second business day of the month until registration is cancelled.

• Participants will be charged monthly either to a credit card, debit card or ACH/eCheck on file with the JCCSF.
• Once payment is processed, fees are nonrefundable and participant enrollment is continuous until a cancel notice is received.
• If your payment method on file declines when billing runs, you will receive an automated email alert from our system, as well as a phone call and email alert from our Aquatics team. Payment methods can be updated independently by patrons via their myaccount, or by reaching out to the Aquatics Office via phone at 415.292.1268 and/or via email at swimlessons@jccsf.org. If payment is not collected by the end of the current month, you will be withdrawn after the month’s final lesson.
• We do not offer makeup classes, refunds or credits for missed classes.
• We do not offer refunds or other accommodations for registrations into the wrong class level. Please contact the Aquatics office if you are unsure of level placement.

For students to benefit from our program as much as possible, we strongly recommend all swimmers attend a minimum of two (2) lessons each month. Not only will this help them continue to make progress, but it keeps our program successfully moving as a whole. If you have attended zero (0) lessons in any given calendar month, our Aquatics team reserves the right to take the following steps:

• You will receive an email from our Aquatics team giving notice that the student has not attended any lessons within the current month. A reply to this email is required in order to remain actively enrolled in swim lessons.
• If a reply is not received within the time limit listed in the email, you will be withdrawn from your active enrollment. This withdrawal will be final.

If your child will be absent from class due to a medical emergency or for any amount of time exceeding four (4) consecutive lessons, please reach out to our Aquatics team via email at swimlessons@jccsf.org.

In order to withdraw from lessons and stop payment, participants must provide written notice to the Aquatics Office no later than the end of your last class of the month.

Acceptable forms of written notice are either an email to support@jccsf.org or submitting a change form addressed to Aquatics Department

Please include the child’s name, class level, day and time when submitting your withdrawal notice

By registering into the JCCSF Swim School & Aquatics program, you acknowledge that you understand and agree to the Swim School Class Policies including: Payment, Cancelation and Refund, Registration, Scheduling, Waitlist and Participant Pool Policies. You also understand that your registration is contingent upon completion and receipt of payment confirmation and completion of the JCCSF Activities Consent and Release of Liability Waiver.

You authorize the JCCSF to initiate a charge to the credit or debit card linked to this registration for Swim School payments. This authorization is to remain in effect until the JCCSF Aquatics Department has received written notice from me of its termination. You have the right to stop payment on an ACH/eCheck debit by notifying my bank. This, however, does not void your contract with the JCCSF Swim School to fulfil my payment commitment and you are obligated to pay by some other method. The processing date for debit cards may vary due to banking procedures, and if charges are returned, they will be subject to a late fee.

Class scheduling is handled online through My Account on the JCCSF website.

• Participants must be at least 5 years old to partake in Private Lessons.
• Class fees are based by month and are the same regardless of the day or time of the class. Some months a class might meet four times per month, others might meet five or possibly three times.
• Private lessons are offered on Friday afternoons only.
• Lessons are 30 minutes. Lessons must start on time and as scheduled, late arrivals will result in a shorter lesson time.
• Private lessons are offered on pre-scheduled consecutive weeks. We do not offer indefinite ongoing private lessons. The Aquatics Department has the authority to supersede this policy when they see fit.
• We make every attempt to maintain a consistent staff schedule but there are various factors that will result in occasional substitute instructors. Thank you for your understanding.
• All swim instructors are trained in the JCCSF Swim School teaching model which is implemented into the teaching of our Private and Group Lessons program.
• All class participants must complete a JCCSF Youth Activities Consent and Release of Liability Waiver before participating in their first class. This form is completed at your time of registration and can be viewed through your MyAccount.
• For inquiries related to semi-private swim lessons, please contact us at support@jccsf.org or call us at 415.292.1268.

• On each class day, Swim School participants must first check in with the JCCSF Front Desk before going to the pool.
• A parent or caretaker (over the age of 18) of children age 14 or younger must stay on the pool bleachers during class time.
• We have five locker rooms: women’s, men’s, girls, boys and family. Only children age 36 months and younger are allowed to use the adult locker rooms. In the adult locker rooms, an adult must accompany children at all times.
• Please take personal belongings to the poolside. We strongly encourage all guests to leave valuables at home. The JCCSF assumes no responsibility for lost or stolen items left unattended.
• After changing, participants should shower then check in with Aquatics Staff. Aquatics staff will check you in and guide you to your Swim Instructor. This person can also help parents understand our program levels and guide you through them.
• Participants may not enter the water before their lesson start time and non-Members must exit the pool immediately afterward.
• Children that are not toilet trained must wear swim diapers and a swimsuit at all times when in the water.

Private Lesson fees are paid during registration and continue monthly on or about the second business day of the month until registration is cancelled. Class fees are based on a full month of classes, regardless of the day or time of the class.

• Some months a class might meet four times per month, others might meet five or possibly three times.
• Participants will be charged monthly either to a credit card or debit card on file with the JCCSF.
• Once payment is processed, fees are nonrefundable and participant enrollment is continuous until a cancel notice is received.
• Private Lesson packages are non-transferable to Group Lessons and must be used in their entirety.
• We do not offer makeup classes, refunds, or credits for missed classes.

In order to withdraw from lessons and stop payment, participants must provide written notice to the Aquatics Office no later than the end of your last class of the month. The acceptable form of written notice is to send an email to support@jccsf.org. Please include the child’s name, class level, day and time when submitting your withdrawal notice.

Private Lesson participants may continue up to 2 continuous calendar months.

• After a period of 2 months, participants must vacate the space to the next available participant on the waitlist. This cancellation will occur automatically.
• Participants may then add themselves back to the private lesson waitlist of their choosing.